Frequently Asked Questions

ZenBasket offers a platform for setting up an online storefront. It includes tools to help you market your products and manage all aspects of your ecommerce operations, including order fulfillment, user management, shipping, and payment collection.

Once you receive an order, you will be notified by email. Learn how to confirm orders and keep your customers informed by exploring further details here.

Start product sales by creating appealing product listings, reaching out to your target customers, offering location-based product availability, and running promotions to improve and grow your business. Ready to take your online store to the next level? Sign up now!

Select a template that suits your business and make the necessary edits. Choose from various banner templates and customize text settings such as heading, heading style, font, size (adjust the slider), and color (use the color picker). Add an image to the banner by selecting the Image option, and picking the banner size type (fill or cover). Learn more.

There are two options: Set inventory stock count for out-of-stock products to make them viewable to customers, or, if unable to restock, disable the product's availability to hide it from the storefront.

Yes, navigate to the inventory menu, choose the location and select the specific product you want to modify. Choose the "Edit Quantity" option, and enter the desired quantity.

Certainly, we've already made it possible to sell digital products. Learn more.

ZenBasket integrates with leading shipping providers including Shippo, Shipyaari, UPS, Easyship, Aftership, Shiprocket, Vamaship and Delhivery.

No, but it is included in our roadmap for future implementation.

Yes, you can now create a store in multiple languages. This feature makes it effortless to connect with customers in their preferred language.

Go to the featured products menu, choose the product you want to showcase on the website and save your selection. The featured product will show up on your storefront's homepage sections automatically.

No, you don’t have to depend on the ZenBasket team to add new products. The admin portal provides a simple feature for you to add products on your own. If you face any issues, our customer support team is available to assist.

Yes, ZenBasket offers a service to create new product images or banner images at an additional cost, separate from the plan you have subscribed to. Kindly contact us for the price to avail of this service, along with the estimated timelines.

ZenBasket's onboarding process aids in categorizing and naming your products correctly. We also help create product descriptions. These aspects rely on our availability, and there may be an additional cost that we will need to charge you.

If you're subscribed, additional features come at no extra cost. For a new plugin, you can use it with a payment and include it in your current plan.

Yes, you can bulk update items using our efficient bulk editor option.

You can integrate third-party plugins like Taxjar and Avalara with your store for automatic tax calculation.

We don't manage that directly. You can manually add taxes as needed. Alternatively, we offer integration with TaxJar and Avalara, allowing you to calculate state taxes efficiently.

Yes, ZenBasket currently supports both Online Payments and Cash on Delivery (COD).

Certainly, there are various types of discounts available, and you can also apply additional discounts to individual items.

Yes, we support connecting multiple locations to a single store.

Certainly, it is possible to display product SKU, Brand, and Stock availability in a live store.

Currently, such features are not available.

The ZenBasket Premium plan provides an enhanced commerce version with advanced features and insights, designed for large industries with significant sales volume.

Yes, you can transfer an existing domain to ZenBasket.

Yes, you can set a wholesale price for wholesale customers and a regular price for others. No further price differentiations are supported.

ZenBasket enables the sale of custom products, empowering customers to personalize their orders by uploading files. For instance, this feature can be used for customized items like T-shirts, mugs, or phone cases.

ZenBasket offers an easy-to-use platform with configurable themes and necessary business features to help with online digital products sales. It promotes consumer interaction and builds trust in order to successfully sell digital goods online. It is a paid plugin.

Product Badges add eye-catching elements to highlight specific products, creating visual appeal in your store. It is a paid plugin.

Product Modifiers allow you to customize products, providing customers with the flexibility to personalize their orders.

Certainly, ZenBasket supports pre-orders, allowing customers to pre-order products currently unavailable in the store. It is a paid plugin.

Certainly, you have the option to use your domain name for your ZenBasket store.

We do not handle domain purchases.

You can export up to 3000 products at a time.

Depending on the subscription plan, the staff count varies- 5 for the standard plan, 15 for the premium plan, and unlimited for the unlimited plan.

You can export all the locations present in the system.

ZenBasket offers four different plan types: the 14-day Free Trial plan, and three paid plans: Standard, Premium and Unlimited. To learn more, click here.

To add images to your image gallery, navigate to the Image Gallery sub menu under Products, select the desired category, and use the "Upload Files" button to upload images from your device. Deleting images from the gallery will remove them from all associated pages.

If you wish to add multiple products, utilize our “Product Import” feature. For a single product, use the “Add Product” option.

Yes, we provide the option to instantly add products using our Ready-made products feature.

Yes, you can create options and then generate variant products.

To promote more purchases, and speed up the process of finding complimentary products, ZenBasket suggests related products which increase customer satisfaction and sales.

Yes, we have categories feature. Additionally, you may also display extra featured categories on the storefront.

Once you restocked the items, email notifications are automatically sent to customers, allowing them to place orders. To know more, click here.

Yes, we do provide a Product Reviews feature. Customers can share reviews of the products they bought on your storefront, potentially influencing other customers to make purchases.

Product Specification provides all the information and details of your product; for example, a T-shirt may specify fabric (e.g., cotton) and sleeve type (e.g., short or full sleeve).

Yes, ZenBasket allows syncing products with Facebook.

Yes, creating manual orders on behalf of customers can be helpful, especially in scenarios such as selling over the phone or during an event or craft fair. Go to the "All orders" section, and use the "Manual Orders" button to place orders.

Yes, you can restore the deleted orders using our ‘Restore Order’ feature.

Bring back potential customers who left their carts by sending them reminder emails or offering discounts to encourage them to complete their purchases. To learn more, click here.

ZenBasket's return request feature simplifies and organizes the process, making it easy for customers to request returns and enhancing overall efficiency.

Manage Staff Account Settings in ZenBasket by creating restricted logins through the Staff menu. This includes assigning roles and specifying permissions to control access to sensitive information and settings.

ZenBasket offers a variety of discounts, such as percentage-based, fixed-amount, and customer group-specific discounts. Admins can configure these discounts through various menus such as Manual, Automatic, Buy X Get Y, and Pay X Get Free. This accommodates diverse promotional strategies and caters to different customer groups.

You are responsible for shipping items to your buyers. You can choose your preferred shipping carrier and service or set your own shipping rates and policies.

Navigate to the Logs menu, select Import Export Logs, and click on Import Logs or Export Logs tabs to view imported or exported data details. To learn more, click here.

You can access the complete mail history, including both the emails you and your customers received. Additionally, you can review the emails your store sent and received.

Access the Visitor Queries menu to see all your store 'Contact Us' page queries. You have the option to manually respond to their email addresses for their queries.

Gift cards provide a flexible and personalized gifting option, allowing customers to purchase and redeem gift cards for a convenient shopping experience.

Email marketing helps you categorize contacts into segments, organizing them for targeted marketing. Customize emails with templates, tailor campaigns, schedule and track efforts, and use real-time insights to improve conversions.

Yes, you can change both the shipping address and shipping type after the customer places the order.

You can easily manage blogs, create and edit posts, and organize content efficiently. Whether you want to educate customers, share insights, or promote products, the "Blog Post" tool in ZenBasket has everything you need. Explore the possibilities of blogging with ZenBasket!

Yes. You can transfer products from WooCommerce. To know more, click here.

ZenBasket provides several plugins to support your growth and improve your store's performance. For more information about Plugins, click here.

Yes, it is possible to create bundle products using the ‘Frequently Bought Together’ feature in ZenBasket.

Create multiple delivery methods on the ‘shipping and pickup’ page in ZenBasket. Enabled methods become visible to customers during checkout, allowing them to choose their preferred option.

Visit the ‘Payment Log’ to view the sequential record of payments and refunds, track transaction phases, and download reports for future reference. To know more, click here.

Yes. You can integrate your offline Square POS store with your ZenBasket online store.

The admin can set up discounts by creating customer groups. Customers in these groups can access the discount by logging into their accounts, with specific restrictions specified.

The different payment statuses are Authorized, Paid, Unpaid, Paid Manually, Partial Refund, Cash Refund, Refunded and Canceled. To know more, click here.

Yes. You can deactivate your ZenBasket store anytime and reactivate it on your own within 90 days. If ZenBasket deactivates your store, our support team’s help will be required.

Implement and display product size charts to provide valuable information and guidance to customers regarding product sizing.

ZenBasket Credits work as a prepaid wallet. Admins can purchase credits using different payment methods, and these credits are primarily used for sending marketing emails and SMS based on availability. Credits are not linked to your plan amount and remain separate from your subscription.

Yes, ZenBasket includes a wishlist feature allowing customers to create lists for their favorite items, enhancing user experience and engagement.

Visit the account creation page, fill in the necessary information, choose a plan, and proceed to finalize the payment.

Utilize the "Dashboard" to access and export insightful reports, gaining valuable insights into sales patterns and customer behavior for sustained business growth.

The "Menu Timing" feature informs customers of optimal order times for specific menu items, helping them make timely purchase decisions, particularly useful for restaurants.

In Store testimonial section, you can enhance brand credibility and showcase customer reviews on the storefront, motivating potential buyers to make well-informed decisions.

ZenBasket provides routing options to support better business outcomes. You can export packed orders into an Excel sheet, analyze them, and plan the shortest delivery routes for efficient order fulfillment.

Transfer products from Shopify to ZenBasket effortlessly by employing the plugin in Settings. Simply generate Shopify REST API credentials, then use the obtained keys to seamlessly import products into ZenBasket.

Migrating products from WooCommerce to ZenBasket involves using the WooCommerce REST API credentials for a seamless transition. Simply generate API keys in WooCommerce, then use the obtained keys to seamlessly import products into ZenBasket. For more information, click here.

No, currently, ZenBasket does not support having multiple stores within the same organization.

This error suggests that a product with the same name already exists. Ensure that the product name is unique to avoid this issue.

Migrating products from BigCommerce to ZenBasket involves using the BigCommerce REST API credentials for a seamless transition. Simply generate API keys in BigCommerce, then import products into ZenBasket using the credentials.

No, importing templates from other platforms is not possible.

If you assign an SKU to a product, it will show up on the product details page by default. If you prefer not to display it, you can disable it on the design customization page.

Navigate to the "My Account" menu for store owners to update the primary email address. For additional information, please click here.

Shipping rates differ based on zones mapped to the shipping method. To address this, set specific shipping rates for different zones or postal codes manually in the configuration.

You can import files up to 4MB in size.

Products may not appear in a category if they haven’t been assigned to it, but they will still be visible in the ‘All Products’ section.

Shows a dialog message as “Shipping/Pickup settings have not been enabled” to the customer. To prevent these issues, make sure not to launch the store without configuring shipping or pickup settings.

ZenBasket provides phone support via the listed phone number on the website. Additionally, support is available through email at contact@getzenbasket.com, with follow-up communication via phone or remote sessions to address concerns.

ZenBasket supports only xlsx format file for import and export processes.

Your customer may encounter disabled shipping methods during checkout if the shipping address entered is outside the supported delivery area.

The product will be visible on the storefront only when you activate the "Product availability" checkbox on the product details page on the admin side.

Navigate to the design menu in the admin control panel. Choose a specific theme from our selection, and then customize it according to your preferences.

A popup appears indicating an incorrect file format during the import process.

Yes, ZenBasket allows you to add order notes for customers during the checkout process.

Payment methods encompass Stripe, PayPal, Square, Razorpay, Cash Free, Authorize.net, and Checkout.com. Delivery options include Shipyaari, Shippo, Delhivery, FedEx, UPS, Easyship, Shiprocket, Vamaship, and Routing for optimizing delivery paths and planning efficient shipments.

Yes, it's part of our roadmap and will be further implemented.

Some integrations are completely free, while others come with a cost after a 14-day free trial. Third-party integration simply requires having an account.

Yes, you can handle shipping on your own by setting criteria like delivery charges and zones.

With ZenBasket, delivery integrations work by connecting your store to partners like FedEx, Shipyaari, Shippo, Delhivery, Easyship, Shiprocket, and Vamaship. This allows you to manage shipping rates, generate labels, and track orders directly from your ZenBasket dashboard.

Integrate Avalara Tax to meet tax compliance requirements effectively. For accurate sales tax management, consider integrating TaxJar into your business operations.

Always sync your ZenBasket store with Square POS to seamlessly integrate online and offline sales, ensuring accurate inventory management.

Yes, we offer this feature.

The system achieves accurate delivery times through its Shipping Distance Calculation, which assesses the distance from your store’s location to your customer's address.

Twilio empowers merchants by enabling the sending of SMS order notifications.

ZenBasket utilizes Mailchimp and Constant Contact as third-party plugins to improve email marketing and strengthen business communication strategies. You can create email campaigns using the email marketing feature.

Visually display the remaining time for each sale, creating a sense of urgency and encouraging customers to purchase before it's too late.

Utilize Jivo Chat, an all-in-one business messenger designed to elevate customer communication and support.

Yes, SMS marketing can be effective for quick and direct communication, driving sales, and engaging with a wide audience.

If you're using WooCommerce and want to switch to ZenBasket, you can use the WooCommerce Store Importer plugin.

Cultivate repeat business with a customizable loyalty points system.

Supported payment gateways include Cashfree, Stripe, Checkout.com, Authorize.net, and Razorpay.

Our Terms of Service can be found in the footer of our website or by visiting the 'Legal' section in your account settings.

We prioritize data security and use industry-standard encryption to protect your personal and business information.