Privacy Policy

Last Updated - 20/11/2023

Welcome to ZenBasket!

This privacy clearly helps you to understand why and how we collect and use your data. ZenBasket has the right to update this agreement from time to time with or without notice to you.

Our company ZenBasket is an Oregon-based corporation that understood that you care how your information is used and shared in our platform. We appreciate your trust, we keep it carefully and sensibly.

By visiting our website, including getzenbasket.com, or using our platform, you accept the practices described in this Privacy Policy. This Privacy Policy operates with our Terms of Services, kindly refer to it to understand the terms and conditions of ZenBasket. ZenBasket links to third-party services or websites and we are not responsible for the information practices, terms and conditions and privacy policies of the third-party services.

When you visit or use our services, websites, apps, or other user interfaces, this Privacy Policy is intended to assist you in understanding your privacy options. Please contact us at contact email if you have any queries regarding this Privacy Policy or our privacy practices.

By using or accessing our website, services, platform, interface or other portions related to ZenBasket, it clearly shows that you have acknowledged and agreed with our Terms of Service and Privacy Policy. If you are not willing to accept this privacy policy please don't use our platforms.

Information we gather

When a merchant or shop owner utilizes our platform, we gather and oversee various types of data, including account details, contact information, payment particulars, support interactions, transaction specifics, usage patterns, and cookie data. While we retain your name and contact details, it's important to note that we do not store credit card numbers unless explicitly authorized, and such information is stored securely within our designated payment gateways.

Additionally, we may obtain information indirectly under certain circumstances. For example, if you inquire about our products through one of our referral programs or reselling partners, or if you sign in to one of our products using authentication services such as Google, your contact information may be forwarded to us for the sole purpose of fulfilling your request. Likewise, when you engage with our brand on social media platforms by liking, commenting, retweeting, mentioning, or following us, we gain access to your interactions and profile data, which we retain even if you subsequently remove it from the social media site.

Moreover, when a visitor explores our website, we automatically gather data such as geolocation, browser specifics, session duration, user behavior, and communication history with our team.

Why we use your information

ZenBasket collects and processes your information when we need to fulfill a contractual obligation like to process your ZenBasket subscription to use our platform. or when we need to use your personal information for business purposes (including survey, data collection, and information sharing).

We only process your personal information to prevent risk and fraud, answer questions and provide support, improve our platform, help you with reports and analytics, test our features and enhance our services and assist with marketing, advertising or other communications.

We use the information collected from the Merchants as a controller to offer them the services, confirm identities, provide relevant support, decision making, detecting fraud with signups. We disclosed a few information including account information, contact information, and transaction information subjected to confidentiality obligations. We may use this information in other cases where it is legally required or with merchant consent.

We use your user information as a processor to provide personalized services, support, process orders, and legal requirements like managing fraud and risk to you (Merchants). You are the controller of this information and the user who has a question about our use of this information or other query has to contact the merchant. Please view their terms of service and privacy policy for a better understanding.

We use the visitor information as a controller to provide the services, improve communication, and enhance engagements if needed. We may use this information for legal requirements and use it where the visitor has given consent to use it.

We use the merchant information to communicate with them. To send email or SMS to notify the information like subscription due date, remember important details, promotional information, new feature establishment and more.

Your rights over your information

We believe that no matter where you live, you should have control over your personal information. Depending on how you use ZenBasket, you may have certain rights, like accessing, correcting, deleting, or moving your data. We won't treat you differently or charge you more for using these rights. Keep in mind that some of these rights apply in specific situations, and the law might limit them.

If you made a purchase or shared your information with a ZenBasket-powered store and want to exercise these rights for that information, you should reach out to the merchant directly. They are responsible for your data. We'll assist our merchants as required by law, such as answering their questions. Also, please note that if you request information about your personal data, we'll need to verify your identity first. We might use a third party to help with this. You can find more details about the rights available to US residents below in the "United States Regional Privacy Notice."

Where we send your information

We are an American company, but we work with and process data about individuals across the world. To operate our business, we may send your personal information outside of your state, province, or country. This data may be subject to the laws of the countries where we send it. We take steps to protect your information when we send your information across borders.

Depending on whether you are a merchant, customer, partner, user or visitor, please refer to our supplemental privacy policies, as relevant.

Transfers outside of Europe and Switzerland

  1. If you are located in the EEA, the UK, or Switzerland, your personal information is controlled by ZenBasket Private Ltd. Your information is then sent to other ZenBasket locations and to service providers who may be located in other regions, including Canada (where we are based). When we send your personal information outside of the EEA, UK or Switzerland, we do so in accordance with applicable law.
  2. If you are in the EEA, the UK, or Switzerland, when we send your personal information to Canada it is protected under Canadian law, which the European Commission has found adequately protects your information. If we then send this personal information outside of Canada (for example, when we send this information to our Subprocessors), this information is protected by contractual commitments that are comparable to those provided in the Standard Contractual Clauses.

Finally, while we do what we can to protect your information, we may at times be legally required to disclose your personal information (for example, if we receive a valid court order). For information about how we respond to such orders, please review our Guidelines for Legal Requests.

Data Handling by ZenBasket on Your Behalf

ZenBasket processes service data on behalf of its users, which may include information about their customers or employees. When users grant ZenBasket mobile apps access to their contacts and photo libraries, they are entrusting data to the platform.

Users retain ownership of their service data, and ZenBasket takes measures to safeguard it, restrict access, and process it only as per user instructions. Users have the ability to access, share, export, or delete this data, and ZenBasket will retain it as long as the user continues to use their services. If a user stops using the services or deletes their account, ZenBasket will either delete the information or store it in an aggregated and anonymized format.

For users who enable notifications on ZenBasket's desktop and mobile applications, push notifications are delivered through a notification provider. Users can control their notification preferences or deactivate them by adjusting settings in the application or on their devices.

If you are located in the European Economic Area (EEA) and believe that someone has entrusted your data to ZenBasket for processing, you have specific rights. To exercise these data rights, you should contact the entity or company that entrusted your data to ZenBasket, and ZenBasket will collaborate with them to address your request. The EEA provides data subjects with rights such as access, rectification, erasure, restriction of processing, data portability, the right to object, and the right to file complaints. ZenBasket commits to extending these rights to all users, regardless of their location.

If you are in the EEA and suspect that ZenBasket processes your data on behalf of one of its customers, you can contact the customer to exercise your rights, including accessing, rectifying, erasing, restricting processing, objecting to processing, or exporting your personal data. ZenBasket will support the customer in addressing your request within a reasonable timeframe.

What measures do we take to safeguard your information?

Our teams are committed to the protection of your information, working tirelessly to secure and maintain the integrity of our platform. We go the extra mile by having independent auditors evaluate the security of our data storage and financial processing systems. However, it's important to acknowledge that no method of internet transmission or electronic storage can be completely infallible. As a result, we cannot guarantee the absolute security of your personal information.

Getting in Touch with ZenBasket

For inquiries and communication with ZenBasket, please use the following contact information:

If you have any questions, requests, or concerns regarding how we handle your personal information, please reach out to us at contact@getzenbasket.com.

In case you fall under the categories of a Merchant, Partner, Shop user, ZenBasket Employee, Website Visitor, or any individual with a direct connection to ZenBasket, and you are located in the EEA or UK, please be aware of the following:

  1. ZenBasket Ltd serves as the controller of your personal data.
  2. If you make a purchase from a ZenBasket-powered store or provide your information to such a store, the merchant is your data controller, and we act as a processor on their behalf.

For any queries concerning how a merchant or store manages your personal information, we recommend contacting the respective merchant or referring to their privacy policy.

Contact Addresses:

ZenBasket Inc.
12725 SW Millikan Way, #300 Beaverton,
OR 97005
+1 (971) 420-1700

ZenBasket Inc.
13, Centizen Office - Blessing Tower,
North main road, Udaya Nagar,
NGO New Colony, Near RTO office,
Tirunelveli 627007
+91 86107-03503

Regional Privacy Notice for the United States

This privacy notice is intended for individuals residing in specific US states and serves as a supplementary document to our Privacy Policy and any additional privacy policies accessible on www.getzenbasket.com. It is designed to provide you with a clearer understanding of how we gather, utilize, and disclose your personal information. Depending on your usage of ZenBasket and your place of residence, this notice also outlines the procedures for exercising your rights in accordance with various applicable US privacy laws, which include the California Consumer Privacy Act, the Colorado Privacy Act, the Connecticut Act Concerning Personal Data Privacy and Online Monitoring, the Utah Consumer Privacy Act, and the Virginia Consumer Data Protection Act (collectively referred to as the "US Privacy Laws").

What Information We Collect and How We Share I

We gather information about you only when there's a legitimate reason to do so. ZenBasket acquires your information in three ways: (a) provided by you, (b) automatically collected, or (c) obtained from third parties. It's essential to note that we do not "sell" your personal data as defined under US Privacy Laws.

a) Information Provided by You

Account Signup: When you create an account to access our services, we'll ask for details such as your name, contact number, email address, company name, and country. You'll also select a unique username and password for your account.

Payment Processing: If you make a purchase, we require your name, contact information, and payment details. We store the cardholder's name and address, expiration date, and the last four digits of the credit card number (actual card numbers are not stored). With your consent, we may securely store your payment information for future use.

Testimonials: If you permit us to post testimonials about our products and services, we may include your name and relevant personal information. You'll have the opportunity to review and approve the testimonial. If you want to update or delete your testimonial, contact us at contact@getzenbasket.com.

Interactions with ZenBasket: We may record and analyze your interactions with us, such as email, phone, and chat conversations, to improve our customer support and service.

b) Information Collected Automatically

Information from Browsers, Devices, and Servers: When you visit our websites, we collect data made available by web browsers, devices, and servers. This includes IP addresses, browser type, language preferences, time zone, referring URLs, access date and time, operating system, mobile device details, and network information. These details are logged to better understand website visitors.

Information from Cookies: ZenBasket and third-party providers use cookies, tracking tools, and web beacons to recognize you during website visits. These techniques store your preferences, personalize your experience, and collect data about your online activities. We use both persistent and session-based cookies. Persistent cookies remain after you leave the site, while session cookies are deleted when you close your web browser. You can disable our cookies via browser settings, but it may affect your site access.

Information from Application Logs and Mobile Analytics: We collect data about your use of our products, services, and mobile apps from application logs and usage analytics tools. This information helps us understand your needs and improve our products. It includes clicks, scrolls, feature usage, access times, errors, performance data, storage usage, settings, and the devices used.

c) Information from Third Parties

Signups via Federated Authentication Services: You can log in to ZenBasket Services through federated authentication providers like Google. These services verify your identity and may share personal information, such as your name and email address, with us.

Referrals: If someone referred our products or services to you through a referral program, they may have provided your name, email, and other information. Contact us at contact@getzenbasket.com if you want your information removed.

Information from Social Media and Public Sources: When you interact with us on social media or public platforms, such as Facebook, Twitter, LinkedIn, or Instagram, we may collect publicly available information, including profile details. This helps us connect with you, enhance our products, understand user feedback, and share your reviews on our websites. Once collected, this information may be retained even if deleted from the source.

Sharing Your Information:

We share your information as described in this Privacy Policy, and only with parties that maintain appropriate confidentiality and security measures:

  1. Employees and independent contractors of relevant ZenBasket entities.
  2. Third-party services for product and service use. We access, transfer, disclose, or retain your personal data with your consent or in specific circumstances.

Why We Collect and Share Your Personal Information

We collect and share your personal information in accordance with ZenBasket's Privacy Policies. For categories of sensitive personal information, we only use or disclose such information with your explicit consent when necessary or as permitted by law.

Communication: We use your personal information, such as email, to communicate with you about the products you've signed up for, updates to this Privacy Policy, changes to our Terms of Service, or important notifications.

Updates and Information: We keep you informed about new products and services, upcoming events, special offers, promotions, and other content we believe will interest you.

Account Management: We use your information to establish and maintain your account, ensuring the smooth delivery of our services. This includes enabling collaboration, website and email hosting, and data backup and recovery.

Improvement: To enhance our products and services, we analyze how users interact with them, monitor for issues, and make necessary improvements.

Customer Support: We provide customer support and continuously analyze and enhance our interactions with customers.

Security: Detecting and preventing fraudulent transactions and illegal activities, reporting spam, and safeguarding ZenBasket, its users, third parties, and the public's rights and interests.

Marketing Campaigns: We monitor and improve our marketing campaigns and offer personalized suggestions to users.

Data Analysis: Updating, expanding, and analyzing our records, identifying potential new customers, and providing products and services that align with your interests.

Website Optimization: Analyzing trends, managing our websites, and tracking visitor navigation to better understand their needs and preferences, ultimately improving their experience.

Retention of Your Information

We retain your personal information for the duration of your use of ZenBasket services, or until you request its deletion, as we require this information to provide our services. We may also keep personal information to comply with legal obligations or protect our interests and those of others.

If you operate a store powered by ZenBasket as a merchant, If you decide to close your store, stop subscription payments, or experience account termination, your entire store information will be permanently removed.

When you visit or make a purchase from a ZenBasket-powered store operated by a merchant, we function as a service provider or processor on behalf of the merchant. The retention duration of your information is determined by the merchant, not ZenBasket.

Your Preferences in Information Handling

You have the option to opt out of receiving newsletters and other non-essential messages through the 'unsubscribe' function provided in these messages. However, you will continue to receive important notifications and emails, such as account-related messages (e.g., password changes, renewal reminders), security alerts, privacy updates, and critical transactional and payment-related emails.

If you wish to enhance your privacy, you can disable browser cookies before visiting our websites. Keep in mind that doing so might affect your ability to fully utilize certain website features.


Child Privacy

Our primary audience is adults. The platform is not directed to users below the age of 18 years or the equivalent minimum age in the relevant jurisdiction. If you are younger than 18, you cannot register with and use these websites or online services. We do not intend to and will not knowingly collect Personally Identifiable Information from children under this age. Children under the age of 18 are prohibited from using the Site. If we learn that we have collected information from a child under the age of 18, we will remove that information immediately and delete it from our servers. If you believe that a child under 18 years has provided personal information to us, please contact at contact@getzenbasket.com with the details, and we will take the necessary steps to delete the information we hold about that child.

Data Protection

  1. We use your data (merchant, user or visitor info)
  2. To prevent you and your account from the spam, and fraud attempts, in response to threats and safety of any person
  3. To protect the rights or property of ZenBasket which includes enforcement of the terms governing the use of our platform.
  4. To operate and maintain the security of the platform including stopping an attack on our server or networks.

Handling 'Do Not Track' (DNT) Requests

Certain internet browsers offer 'Do Not Track' (DNT) features, which send a signal to the websites you visit, indicating your preference not to be tracked. At present, there is no universally accepted standard regulating how websites should respond to these signals. Currently, we do not take specific actions in response to these signals

External Links on Our Websites

Certain pages on our websites may feature links to external websites that are not covered by this Privacy Policy. When you provide your personal information to any of these third-party sites, their respective privacy policies govern the handling of your personal information. For your security, we advise against sharing any personal information with these third parties unless you have reviewed and confirmed their privacy policies and practices to ensure your privacy is safeguarded.


We provide publicly accessible blogs on our websites. It's important to note that any information you share on these blogs may be used to contact you with unsolicited messages. We strongly advise caution when revealing personal information in our blogs. ZenBasket is not liable for any personal information you choose to make public. Your posts and specific profile details may persist even after closing your ZenBasket account. If you wish to have your information removed from our blogs, please reach out to us at contact@getzenbasket.com.

Social Media Integration

Our websites incorporate social media widgets, including features like Facebook "like" buttons and Twitter "tweet" buttons, which allow you to share articles and other content. These widgets may collect data, such as your IP address and the pages you visit on our website. They may also employ cookies to ensure the proper functioning of these widgets. Please be aware that your interactions with these widgets are subject to the privacy policies of the respective companies that provide them.

Compliance with Legal Obligations

In cases where it becomes necessary to share your data to adhere to applicable laws or respond to valid legal procedures, including requests from law enforcement, government agencies, or for national security requirements, we may disclose your information.

Enforcement of Our Rights

We may disclose personal information and service data to third parties when we believe such disclosure is essential for preventing fraud, implementing spam filters, investigating suspected unlawful activities, enforcing our agreements or policies, or ensuring the safety of our users.

Business Transfers

While we have no intention to sell our business, in the improbable event of a business sale, acquisition, or merger, we will ensure that the acquiring entity is legally bound to honor our commitments to you. You will be notified via email or through a prominent notice on our website of any changes in ownership or in the usage of your personal information and service data. We will also inform you of any choices you may have concerning your personal information and service data.

Notification of Policy Updates

We reserve the right to update our Privacy Policy as needed. We will notify you of these changes through a service announcement or by sending an email to your primary email address. In the event of significant changes to the Privacy Policy that impact your rights, you will receive an advance notice of at least 30 days via email to your primary email address.

Please note that if your email address is not verified, you may miss important notifications sent via email. If you believe that the revised Privacy Policy has implications for your rights regarding our products or services, you have the option to discontinue your use by sending us an email within 30 days. By continuing to use our services after the effective date of the updated Privacy Policy, you are considered to have agreed to the modified terms. Minor changes to the Privacy Policy may not trigger email notifications. If you have concerns about how your personal information is used, we recommend checking periodically at getzenbasket.com/privacy-policy

Compliance with this Privacy Policy

We make every effort, including periodic reviews, to ensure that personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly contact at contact@getzenbasket.com We'll contact you, and if required, coordinate with the appropriate regulatory authorities to effectively address your concerns.


We share your personal information among ZenBasket affiliates or subsidiaries.

Payment Processing

We share your payment data with banks or other entities to process transactions or provide other financial services and to prevent fraud and risk reduction.


We will share the Merchant's Contact Information and other information needed by the app with the app Partner once we have a Merchant's consent to install the app.

Manage sale

Personal Data may also be disclosed as part of an asset sale or if we merge with or are purchased by another company.

Information Protection

In ZenBasket we maintain administrative, technical and physical security to provide protection for your personal data against unauthorized access, disclosure, alteration, loss and misuse. We use the Secure Sockets Layer (SSL) to encrypt information during transmissions. Payment Card Industry Data Security Standard (PCI DSS) to handle credit card data In the collection, storage, and disclosure of Personal Data, physical, electronic, and procedural safeguards are maintained. We operate based on the requirements under the RBI’s guidelines and the Information Technology Act, 2000 in the event of a data or security risk.

However, we cannot guarantee the absolute security of Personal Data because no method of Internet use, data transmission, or electronic storage is completely safe. You are solely responsible for securing and maintaining the privacy of your password, pin and account information. We are not responsible for protecting your personal data shared with third-party services.

Onward Transfer Accountability and Safeguards

We only share or disclose your personal data to the processors listed on the ZenBasket website, and they will be legally committed to offering at least the same degree of privacy protection as outlined in this privacy policy and as required by the Privacy Shield principles. Furthermore, any Processor shall be bound by your permission for the indicated, explicit, and reasonable reasons. We will make reasonable efforts to protect your information and/or stop its illegal processing if we discover it is not protected pursuant to our contract or is being processed without your consent. We offer services all over the world. It may be necessary to transmit Personal Data outside of the nation, state, or province where the data was received in order to deliver the Services. We pledge to handle any complaints you may have regarding how we acquire or use your personal information. If you have any questions or concerns about our Privacy policy, please contact us at contact@getzenbasket.com

Privacy Shield

We offer services all over the world. It may be necessary to transmit Personal Data outside of the nation, state, or province where the data was received in order to deliver the Services. We shall continue to comply with all EU-US Privacy Shield Framework and Swiss-US Privacy Shield Framework commitments, even if the EU-US Privacy Shield Framework and Swiss-US Privacy Shield Framework can no longer be used or relied upon for the transfer of personal information. Visit https://www.privacyshield.gov/ to learn more about the Privacy Shield program and to see ZenBasket's accreditation. We commit to resolving concerns about our collection or use of your personal information in accordance with the Privacy Shield Principles. Individuals from the EU and Switzerland who have questions or complaints about our Privacy Shield policy should contact us first. We've also agreed to forward any unresolved Privacy Shield concerns to the Better Business Bureau (BBB), a US-based alternative dispute resolution source. For more information or to make a complaint, go to https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield. The Better Business Bureau (BBB) offers its services at no cost to you. In the event that ZenBasket and the Better Business Bureau (BBB) are unable to resolve a complaint, complainants may seek binding arbitration through the Privacy Shield Panel. According to the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework, ZenBasket is liable for all onward transfers of Personal Data to third parties.

Contractual Standard Clauses

We also apply the EU Commission's Standard Contractual Clauses as an acceptable degree of protection for third-country transfers outside the EU/EEA.

Justification for Processing (EU visitors only)


We only collect Personal Data from you if it is required for a specific reason, such as to fulfill a contract with you, (ii) the processing is in our legitimate interests and is not outweighed by your rights, or (iii) you have given us your consent. In rare situations, we may be required by law to gather personal information from you, or we may otherwise require the information to safeguard your or another person's critical interests.


If we need personal information from you to comply with a legal requirement or to carry out a contract with you, we will make it clear at the time and tell you if providing your personal information is required or not, as well as the implications of not doing so.

Legitimate Interest

If we collect and use your personal information based on our legitimate interests (or the legitimate interests of any third party), we will make that apparent to you at the time. For example, we may use our legitimate interests to reply to your inquiries, improve and personalize the Services, conduct marketing (where we can do so in accordance with our legitimate interests), or detect or prevent criminal actions (e.g. checking your identity, fraud prevention).

Your Responsibility

You have the right to challenge the Controller over your Personal Data. We take reasonable steps to give you access to, correct, destroy, port, or limit the use of your Personal Data. Subject to relevant law, you have the right to object to the use of your Personal Data at any time. When data is collected with your consent, you have the right to withdraw your consent at any time, without impacting the lawfulness of processing based on consent prior to withdrawal. If you consider that the processing of your personal data infringes on your rights, you have the right to file a complaint with a supervisory authority, if applicable under national law.

Merchants and visitors can update many types of collected Personal Data directly within their accounts. If you are unable to access or amend your Personal Data inside your account, please contact us. For merchants, we act as a processor. Users who have concerns about their Personal Data may contact Merchants directly. We can send Merchant requests for access or deletion to them, but we can't erase Merchant data. Requests to delete Personal Data may affect our ability to serve you.

Washington County Act

The Washington County Act requires us to provide Washington residents with some additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it.

According to the CCPA, we must disclose a list of the "types" of personal information we gather, as defined by the legislation. In the last 12 months, we collected the following categories of personal information from Washington residents, depending on the platform used: (a) identifiers (like your name, contact information, and device and online identifiers); (b) commercial information (your billing information and purchase history, for example); (c) internet or other electronic network activity information (such as your usage of the platform);(d) geolocation data (such as your location based on your IP address); (e) financial information, such as Payment Information; and (f) other Personal Information, such as Support Information.

If you are a Washington resident, you have additional rights under the CCPA, subject to any exemptions provided by the law, including the right to (a) seek information on the types of personal data we collect, the types of business or commercial purposes for collecting and using it, the types of sources from which the data originates, the types of third parties with whom we share it, and the precise pieces of data we gather about you;(b) request deletion of personal information we collect or maintain; (c) opt out of any personal information sale; and (d) not be treated unfairly because you exercised your CCPA rights. If you wish to do any of the foregoing please contact ZenBasket as provided above.

Washington Civil Code Section 1798.83 permits Washington residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed Personally Identifiable Information (as defined under that statute) of that Washington resident, for direct marketing purposes in the preceding calendar year and the categories of that kind of personal information that was disclosed to them. If you are a Washington resident and you wish to make such a request, you may do so by contacting us online here: Get Started We have not sold any personal information of consumers, as those terms are defined under the Washington County Act.

If you have any questions, requests, or complaints regarding how we process your Personal Data, please contact us.