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Privacy Policy

ZenBasket Privacy Policy

Welcome to ZenBasket!

This privacy clearly helps you to understand why and how we collect and use your data. ZenBasket has the right to update this agreement from time to time with or without notice to you.

Our company ZenBasket is an Oregon-based corporation that understood that you care how your information is used and shared in our platform. We appreciate your trust, we keep it carefully and sensibly.

By visiting our website, including getzenbasket.com, zenbasket.in, or using our platform, you accept the practices described in this Privacy Policy. This Privacy Policy operates with our Terms of Services, kindly refer to it to understand the terms and conditions of ZenBasket. ZenBasket links to third-party services or websites and we are not responsible for the information practices, terms and conditions and privacy policies of the third-party services.

When you visit or use our services, websites, apps, or other user interfaces, this Privacy Policy is intended to assist you in understanding your privacy options. Please contact us at contact email if you have any queries regarding this Privacy Policy or our privacy practices.

By using or accessing our website, services, platform, interface or other portions related to ZenBasket, it clearly shows that you have acknowledged and agreed with our Terms of Service and Privacy Policy. If you are not willing to accept this privacy policy please don't use our platforms.

Information we gather

When a merchant or shopowner uses our platform, we collect and control information such as account information, contact information, payment details, support information, transaction details, usage info and cookie info. We collect information about the user which includes: the purchase details, transaction details, user contact details, and order details on behalf of the Merchant. When a visitor browses information from our website, we collect information like geolocation, browser details, time duration, usage information and communication information contact with us.

Information we delete

We'll remove your personal information:
  1. when it is no longer needed or irrelevant for the purpose for which it was collected.
  2. If you revoke a given consent and the process is based on the consent.
  3. In the involvement of opposing the process or deleting your data.

Despite the fact that we may establish a longer retention period to pursue our legitimate business interests, comply with our legal duties, resolve disputes, and enforce applicable agreements, we may do so.

Why we use your information

ZenBasket collects and processes your information when we need to fulfill a contractual obligation like to process your ZenBasket subscription to use our platform. or when we need to use your personal information for business purposes (including survey, data collection, and information sharing).

We only process your personal information to prevent risk and fraud, answer questions and provide support, improve our platform, help you with reports and analytics, test our features and enhance our services and assist with marketing, advertising or other communications.

We use the information collected from the Merchants as a controller to offer them the services, confirm identities, provide relevant support, decisions making, detecting fraud with signups. We disclosed a few information including account information, contact information, and transaction information subjected to confidentiality obligations. We may use this information in other cases where it is legally required or with merchant consent.

We use your user information as a processor to provide personalized services, support, process orders, and legal requirements like managing fraud and risk to you (Merchants). You are the controller of this information and the user who has a question about our use of this information or other query has to contact the merchant. Please view their terms of service and privacy policy for a better understanding.

We use the visitor information as a controller to provide the services, improve communication, and enhance engagements if needed. We may use this information for legal requirements and use it where the visitor has given consent to use it.

We use the merchant information to communicate with them. To send email or SMS to notify the information like subscription due date, remember important details, promotional information, new feature establishment and more.

Information Sharing

We share your information with third-party services to use their product and services. We may access, transfer, disclose or retain your personal data with your consent or in the following circumstances.

Compliance

If it is necessary to share your data to comply with applicable law or respond to the valid legal processes which include law enforcement and other government agencies or to meet national security requirements.

Protection

We use your data ( merchant, user or visitor info)
  1. To prevent you and your account from the spam, and fraud attempts, in response to threats and safety of any person
  2. To protect the rights or property of ZenBasket which includes enforcement of the terms governing the use of our platform.
  3. To operate and maintain the security of the platform including stopping an attack on our server or networks.

Affiliates

We share your personal information among ZenBasket affiliates or subsidiaries.

Service Providers

ZenBasket uses a limited number of third-party service providers, data processors, contractors or other businesses. So we share your personal information with them if necessary.

Payment Processing

We share your payment data with banks or other entities to process transactions or provide other financial services and to prevent fraud and risk reduction.

Apps

We will share the Merchant's Contact Information and other information needed by the app with the app Partner once we have a Merchant's consent to install the app.

Manage sale

Personal Data may also be disclosed as part of an asset sale or if we merge with or are purchased by another company.

Cookies

ZenBasket and third-party service providers use cookies, tracking tools and web beacons to recognize you when you visit our website. These techniques remember your preferences and provide you with a personalized experience. So whenever you use our website, platform our cookies collect information including personal information and online activities and improve your browsing experience. We use persistent cookies and session-based cookies. Persistent cookies remain on your computer when you have gone offline and as soon as you close your web browser the session cookies are deleted. It is possible to disable our cookies through your browser setting, doing so may lose your ability to access our website. To know more about cookies, visit aboutcookies.org.

Information Protection

In ZenBasket we maintain administrative, technical and physical security to provide protection for your personal data against unauthorized access, disclosure, alteration, loss and misuse. We use the Secure Sockets Layer (SSL) to encrypt information during transmissions. Payment Card Industry Data Security Standard (PCI DSS) to handle credit card data In the collection, storage, and disclosure of Personal Data, physical, electronic, and procedural safeguards are maintained. We operate based on the requirements under the RBI’s guidelines and the Information Technology Act, 2000 in the event of a data or security risk.

However, we cannot guarantee the absolute security of Personal Data because no method of Internet use, data transmission, or electronic storage is completely safe. You are solely responsible for securing and maintaining the privacy of your password, pin and account information. We are not responsible for protecting your personal data shared with third-party services.

Onward Transfer Accountability and Safeguards

We only share or disclose your personal data to the processors listed on the ZenBasket website, and they will be legally committed to offering at least the same degree of privacy protection as outlined in this privacy policy and as required by the Privacy Shield principles. Furthermore, any Processor shall be bound by your permission for the indicated, explicit, and reasonable reasons. We will make reasonable efforts to protect your information and/or stop its illegal processing if we discover it is not protected pursuant to our contract or is being processed without your consent. We offer services all over the world. It may be necessary to transmit Personal Data outside of the nation, state, or province where the data was received in order to deliver the Services. We pledge to handle any complaints you may have regarding how we acquire or use your personal information. If you have any questions or concerns about our Privacy policy, please contact us at contact@getzenbasket.com

Privacy Shield

We offer services all over the world. It may be necessary to transmit Personal Data outside of the nation, state, or province where the data was received in order to deliver the Services. We shall continue to comply with all EU-US Privacy Shield Framework and Swiss-US Privacy Shield Framework commitments, even if the EU-US Privacy Shield Framework and Swiss-US Privacy Shield Framework can no longer be used or relied upon for the transfer of personal information. Visit https://www.privacyshield.gov/ to learn more about the Privacy Shield program and to see ZenBasket's accreditation. We commit to resolving concerns about our collection or use of your personal information in accordance with the Privacy Shield Principles. Individuals from the EU and Switzerland who have questions or complaints about our Privacy Shield policy should contact us first. We've also agreed to forward any unresolved Privacy Shield concerns to the Better Business Bureau (BBB), a US-based alternative dispute resolution source. For more information or to make a complaint, go to https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield. The Better Business Bureau (BBB) offers its services at no cost to you. In the event that ZenBasket and the Better Business Bureau (BBB) are unable to resolve a complaint, complainants may seek binding arbitration through the Privacy Shield Panel. According to the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework, ZenBasket is liable for all onward transfers of Personal Data to third parties.

Contractual Standard Clauses

We also apply the EU Commission's Standard Contractual Clauses as an acceptable degree of protection for third-country transfers outside the EU/EEA.

Justification for Processing (EU visitors only)

Justification

We only collect Personal Data from you if it is required for a specific reason, such as to fulfill a contract with you, (ii) the processing is in our legitimate interests and is not outweighed by your rights, or (iii) you have given us your consent. In rare situations, we may be required by law to gather personal information from you, or we may otherwise require the information to safeguard your or another person's critical interests.

Notice

If we need personal information from you to comply with a legal requirement or to carry out a contract with you, we will make it clear at the time and tell you if providing your personal information is required or not, as well as the implications of not doing so.

Legitimate Interest

If we collect and use your personal information based on our legitimate interests (or the legitimate interests of any third party), we will make that apparent to you at the time. For example, we may use our legitimate interests to reply to your inquiries, improve and personalize the Services, conduct marketing (where we can do so in accordance with our legitimate interests), or detect or prevent criminal actions (e.g. checking your identity, fraud prevention).

Enquires

Please contact us using the contact information provided below if you have any questions or require additional information about the legal basis on which we collect and use your personal information.

Your Responsibility

You have the right to challenge the Controller over your Personal Data. We take reasonable steps to give you access to, correct, destroy, port, or limit the use of your Personal Data. Subject to relevant law, you have the right to object to the use of your Personal Data at any time. When data is collected with your consent, you have the right to withdraw your consent at any time, without impacting the lawfulness of processing based on consent prior to withdrawal. If you consider that the processing of your personal data infringes on your rights, you have the right to file a complaint with a supervisory authority, if applicable under national law.

Merchants and visitors can update many types of collected Personal Data directly within their accounts. If you are unable to access or amend your Personal Data inside your account, please contact us. For merchants, we act as a processor. Users who have concerns about their Personal Data may contact Merchants directly. We can send Merchant requests for access or deletion to them, but we can't erase Merchant data. Requests to delete Personal Data may affect our ability to serve you.

Child Privacy

Our primary audience is adults. The platform is not directed to users below the age of 18 years or the equivalent minimum age in the relevant jurisdiction. If you are younger than 18, you cannot register with and use these websites or online services. We do not intend to and will not knowingly collect Personally Identifiable Information from children under this age. Children under the age of 18 are prohibited from using the Site. If we learn that we have collected information from a child under the age of 18, we will remove that information immediately and delete it from our servers. If you believe information from a child under the age of 13 has been provided to the Site, please notify us by contacting us online here: Get Started. ZenBasket will take steps to delete the information as soon as possible.

Washington County Act

The Washington County Act requires us to provide Washington residents with some additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it.

According to the CCPA, we must disclose a list of the "types" of personal information we gather, as defined by the legislation. In the last 12 months, we collected the following categories of personal information from Washington residents, depending on the platform used: (a) identifiers (like your name, contact information, and device and online identifiers); (b) commercial information (your billing information and purchase history, for example); (c) internet or other electronic network activity information (such as your usage of the platform;(d) geolocation data (such as your location based on your IP address); (e) financial information, such as Payment Information; and (f) other Personal Information, such as Support Information.

If you are a Washington resident, you have additional rights under the CCPA, subject to any exemptions provided by the law, including the right to (a) seek information on the types of personal data we collect, the types of business or commercial purposes for collecting and using it, the types of sources from which the data originates, the types of third parties with whom we share it, and the precise pieces of data we gather about you;(b) request deletion of personal information we collect or maintain; (c) opt out of any personal information sale; and (d) not be treated unfairly because you exercised your CCPA rights. If you wish to do any of the foregoing please contact ZenBasket as provided above.

Washington Civil Code Section 1798.83 permits Washington residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed Personally Identifiable Information (as defined under that statute) of that Washington resident, for direct marketing purposes in the preceding calendar year and the categories of that kind of personal information that was disclosed to them. If you are a Washington resident and you wish to make such a request, you may do so by contacting us online here: Get Started We have not sold any personal information of consumers, as those terms are defined under the Washington County Act.

If you have any questions, requests, or complaints regarding how we process your Personal Data, please contact us.