Client Overview
Business: My Craft
Industry: Hair Accessories & Fragrance Candles
My Craft, founded by Viyasha, creates beautiful hair accessories and fragrance candles. The business was growing locally, but Viyasha dreamed of expanding to a wider audience. To make this dream a reality, My Craft needed an online store that reflected its creativity and unique offerings
Challenges on the Journey
When Viyasha decided to take My Craft online, it wasn't an easy decision. She needed a website that was simple, easy to manage, and would help her reach new customers. But the technical aspects seemed overwhelming. She didn’t know where to start or how to set up an online store that felt like the heart of ‘My Craft.’
How ZenBasket Helped
ZenBasket came on board at just the right time, offering more than just a website. They became a true partner, guiding Viyasha through every step of the process, from setting up the store to understanding how to update products, manage listings, and design a homepage that felt personal and authentic.
A Simple, Easy-to-Use Website
ZenBasket designed a user-friendly website that was easy for Viyasha to update and maintain. The design was clean, straightforward, and allowed My Craft’s products to shine. ZenBasket also offered guidance on how to add products, set up categories, and even how to create product codes. Everything was explained in a simple, approachable way that made the entire process feel easy.
Ongoing Support and Real-Time Help
What stood out was ZenBasket’s ongoing support. Whenever Viyasha had questions, whether it was during the day or late at night; ZenBasket was there to help. The team was patient, always ready to guide her and clarify any doubts. It wasn’t just about setting up a website, it was about building a relationship and supporting “My Craft” in its growth.
The Impact
- More Customers: Since launching the website, My Craft has gained new customers who can now easily find and buy the products online. Post-launch, ‘My Craft’ saw over $600 (Rs.50,000) in sales within the first 30 days and a 3x boost in repeat orders from Instagram and website visitors.
- Greater Confidence: With ZenBasket's help, Viyasha has gained the confidence to manage her store, update products, and run promotions.
- Stronger Connections: The website has helped Viyasha connect with more people who love the brand and its handmade products.
Client Testimonial
"It’s always been my dream to create an online store for My Craft, and ZenBasket made it happen. They built a website that was easy to use and explained everything clearly. Whenever I had questions, they were always there to help. Thanks to them, I’ve reached more customers, and I’m so happy with how everything turned out. Working with ZenBasket has been a great experience.”
- Viyasha, Founder of My Craft
Conclusion
For My Craft, building an online store wasn’t just about selling products—it was about sharing a passion. ZenBasket helped bring Viyasha’s dream to life, making it easy for her to connect with more people and grow her business. The journey from offline to online was simple, supportive, and truly personal.
