Days Free Trial
Transaction Fees
Dedicated Support
Professionally Designed Themes
Why Smartbiz merchants are looking for alternatives
The four friction points we hear most from merchants who have switched to ZenBasket.
01
Pricing uncertainty after the free period ends
SmartBiz by Amazon was free until June 2026, but merchants are unsure about when the paid plans will roll out, merchants are re-evaluating whether the platform is still worth it, especially with no clear long-term pricing transparency.
02
Limited theme and design customization
SmartBiz offers basic pre-built themes with restricted flexibility. Businesses that want a unique brand identity often find it hard to go beyond the defaults without hitting design and customization roadblocks.
03
No advanced marketing or plugin ecosystem
SmartBiz lacks a rich app store or plugin library. Core capabilities like loyalty programs, product subscriptions, countdown timers, and advanced discounts require expensive third-party tools elsewhere.
04
Tied to the Amazon ecosystem
While Amazon's backing is a trust signal, it also creates dependency. SmartBiz is optimized for Amazon-aligned workflows, which may not align with every D2C brand's long-term independence goals.
ZenBasket vs SmartBiz
An honest, feature-by-feature comparison. Data accurate as of March 2026.
Feature | ZenBasket | SmartBiz | Notes |
|---|---|---|---|
| Platform Type | Full ecommerce | Website builder | SmartBiz is an Amazon ecosystem |
| Free Trial | 14 days free | Free until June. | Flat free trial |
| Transaction Fees | 0% | 0% | No transaction fees |
| Pricing (Starting) | ₹1,299/month | Not publicly announced | ZenBasket is transparent |
| Page Load Performance | SSR technology | Client-side rendering | ZenBasket: 3x faster speed |
| Theme Customisation | Advanced | Limited | ZenBasket gives own builder |
| Blog Management | Included | Not Available | Drives SEO traffic |
| Abandoned Cart Recovery | Included | Available (Only WhatsApp) | Recover lost sales |
| Gift Cards | Included | Not Available | ZenBasket native |
| Loyalty Program | Included (App) | Not Available | ZenBasket advantage |
| Product Subscription | Included | Not Available | ZenBasket advantage |
| Buy X Get Y | Built-in | Not Available | ZenBasket native |
| SMS Marketing | Built-in | Not Available (Only WhatsApp) | ZenBasket advantage |
| 24/7 Phone Support | Available | Only help articles | Provides support on all plans |
Reasons merchants choose ZenBasket
Beyond pricing, the built-in advantages that make ZenBasket the smarter long-term platform.
Zero transaction fees on every plan
Every rupee you earn stays with you. ZenBasket charges absolutely zero platform transaction fees on all plans: Standard, Premium, and Unlimited, so your margins are protected as you scale.
120+ professional themes for every category
From fashion to food, ZenBasket offers premium, mobile-first themes designed to convert. Customize colors, layouts, and sections to match your brand, no developer needed.
Mighty apps for smarter ecommerce
ZenBasket's plugin marketplace includes loyalty programs, product subscriptions, countdown timers, pre-order tools, live notifications, and more, to support Indian ecommerce businesses.
Built-in analytics, go live in hours
Set up your store and start selling within hours. ZenBasket's guided onboarding, readymade product tools, and built-in dashboards give you real-time visibility from day one.
500 technology and theme support
Our team provides hands-on support for store setup, theme customization, and technical configuration, giving merchants real human assistance instead of relying only on a chatbot.
24/7 dedicated support on all plans
Get email, phone, and priority support no matter which plan you choose. From every scaling stage, our team stays with you to resolve issues faster and keep your store running smoothly.
Why ZenBasket performs better
ZenBasket performs better than SmartBiz for D2C brands
Complete Independence From Marketplace
With ZenBasket, your brand, data, and customer relationships are fully yours, with no third-party ecosystem controlling your business.
- No Amazon policy changes affecting your store
- Full ownership of your customer data and order history
- Freedom to use any payment gateway of your choice
- Build your brand identity without marketplace restrictions
- Direct-to-customer selling with zero platform interference
Your Store Scales With Your Business
ZenBasket is engineered to grow alongside your business at every stage, not just at launch.
- Upgrade plans without migrating or rebuilding your store
- Expand from 500 to unlimited products seamlessly
- Add more staff accounts and inventory locations as you grow
- No data loss or downtime during plan upgrades
- Flexible monthly and annual billing to match your cash flow
How to Migrate from SmartBiz to ZenBasket in 5 Steps
Our team has helped dozens of merchants make the switch seamlessly, here's exactly how the process works.
Sign up for ZenBasket with no credit card required. Explore every feature and confirm it's the right fit before committing to a paid plan.
Use SmartBiz's export tools to download your product catalogue, and customer records as CSV files - ready for a clean import.
Choose a theme, import your product catalogue with ZenBasket's easy import option.
Configure shipping zones, tax settings, and payment gateways using the guided wizard.
Point your existing domain to ZenBasket through your registrar's DNS settings. Once live, reach ZenBasket's 24/7 support at contact@getzenbasket.com at no extra cost
General FAQs
Straight answers to the most common questions when comparing ZenBasket and SmartBiz.
Yes. ZenBasket offers a comprehensive ecommerce platform with advanced features, zero transaction fees, 120+ themes, an extensive plugin library, and 24/7 support, making it a strong alternative for D2C brands that want long-term growth beyond SmartBiz's basic feature set.
Absolutely. You can export your product catalog from SmartBiz and use ZenBasket's bulk import feature to migrate your products. Our support team also provides migration assistance to help you move smoothly without losing data.
No, ZenBasket doesn’t charge any platform transaction fees on any plan. The payment fees are set by your chosen payment gateway and follow standard industry rates.
ZenBasket starts at ₹1,299/month with a 14-day free trial and no credit card required. SmartBiz was free until June 2026. ZenBasket offers transparent, tiered pricing with clear feature upgrades at every level.
Yes, ZenBasket supports Indian businesses with local payment methods (UPI, cards, net banking), GST-ready tax settings, zone-based shipping options, and dedicated phone support for both India and USA/Canada.
Ready to switch from SmartBiz?
Join 1,000+ stores that chose ZenBasket, zero transaction fees, 120+ themes, 50+ built-in plugins, and 24/7 human support from day one.