Frequently Asked Questions

Migrating products from WooCommerce to ZenBasket involves using the WooCommerce REST API credentials for a seamless transition. Simply generate API keys in WooCommerce, then use the obtained keys to seamlessly import products into ZenBasket. For more information, click here.

No, currently, ZenBasket does not support having multiple stores within the same organization.

This error suggests that a product with the same name already exists. Ensure that the product name is unique to avoid this issue.

Migrating products from BigCommerce to ZenBasket involves using the BigCommerce REST API credentials for a seamless transition. Simply generate API keys in BigCommerce, then import products into ZenBasket using the credentials.

No, importing templates from other platforms is not possible.

If you assign an SKU to a product, it will show up on the product details page by default. If you prefer not to display it, you can disable it on the design customization page.

Navigate to the "My Account" menu for store owners to update the primary email address. For additional information, please click here.

Shipping rates differ based on zones mapped to the shipping method. To address this, set specific shipping rates for different zones or postal codes manually in the configuration.

You can import files up to 4MB in size.

Products may not appear in a category if they haven’t been assigned to it, but they will still be visible in the ‘All Products’ section.

Shows a dialog message as “Shipping/Pickup settings have not been enabled” to the customer. To prevent these issues, make sure not to launch the store without configuring shipping or pickup settings.

ZenBasket provides phone support via the listed phone number on the website. Additionally, support is available through email at contact@getzenbasket.com, with follow-up communication via phone or remote sessions to address concerns.

ZenBasket supports only xlsx format file for import and export processes.

Your customer may encounter disabled shipping methods during checkout if the shipping address entered is outside the supported delivery area.

The product will be visible on the storefront only when you activate the "Product availability" checkbox on the product details page on the admin side.

Navigate to the design menu in the admin control panel. Choose a specific theme from our selection, and then customize it according to your preferences.

A popup appears indicating an incorrect file format during the import process.

Yes, ZenBasket allows you to add order notes for customers during the checkout process.